All Orders are assigned to an Order Channel, which means you must have at least one set up in your Tracker account. For orders attached to an order channel, the following settings are defined:
- The default Picking Rules
- Whether the Picking Rules can be overridden by Item Picking Rules
- Whether allocations should be Auto-Picked
- Whether complete orders should be Auto-Dispatched
- The default Payment Terms
- (optional) A default Lead Time
- The Channel Branding
To view Order Channels you must have access to the Tracker Admin module.
Examples of Order Channel Differences
If you have a retail store and an e-commerce store, you will likely want to have different actions for those orders within Tracker.
Orders for the retail store, will be allocated from locations on the retail store shop floor first, and then other storage locations linked to the retail store. They will also be auto-picked, and auto-dispatched, because the customer leaves with the purchased items (under normal circumstances).
For an e-commerce store, you will likely want to allocate from warehouse or picking locations first, and then other available locations (maybe including the retail store). Generally, e-commerce allocations go into a picking queue so that staff can pick, pack, and dispatch them.
If you need help or guidance setting up Order Channels, feel free to email support@trackmybusiness.com and we can arrange a discussion to help you achieve what is needed.